According to a report published by the Global Business Travel Association (GBTA) and Carlson Wagonlit Travel (CWT), global travel prices will continue to rise significantly in 2022 and 2023. The cost of meetings and events is expected to climb, while airfares and hotel rates are also being pushed up. This is because of soaring fuel prices, staff shortages and inflationary pressures on raw material costs.
The shrinking workforce is the most urgent problem faced by the UK economy. There are around 1.3 million job vacancies in the UK. Labour shortages across the travel industry, rising raw material prices and greater awareness of responsible travel are all impacting services. In this challenging environment, travel companies are looking for ways to stabilise the staff shortage to generate revenues, such as cutting production or services and raising prices to continue operating.
Moreover, travel companies may consider outsourced staffing solutions to overcome staffing shortages in the UK economy. This month, our team at Technomine Travel Solutions will discuss some travel industry trends to expect in 2023. Moreover, the blog will also discuss the significance of outsourced staffing solutions in addressing the staff shortage in the UK economy.
Customers are spending more on travel
According to the 2022 Travel Trends Report, holidaymakers are ready to take the Greatest of All Trips (GOAT). 68% of the customers are prepared to go big on their next trip. From the business point of view, workcation is trending. According to Gartner, more than 50% of business travellers will prefer remote work by 2023. The report also predicts that tourists are willing to spend more on travel and plan to stay longer at their destinations in 2022. 1 in 4 customers working as a remote team took a 10-day-or-longer trip in 2021.
Customer experience is more important than ever
Flight delays and cancellations are mounting. Recently, British Airways has decided to cut 10,000 flights from its schedule to and from Heathrow this winter to prevent disruption. This has created many headaches for consumers. Therefore, customers are now very careful about their bookings. Despite the inflation, 63% of customers are willing to pay more for better customer service.
With worsening staff shortages, it might be challenging for businesses to streamline their operations. Some companies are looking to set up shop; Technomine Travel Solutions allows them to continue supporting their existing team. We supply admin-level staff with a flexible rolling contract, no recruitment fees, and an affordable price.
Sustainable travel is in!
Eco-travel, or sustainable tourism, was a big trend in 2022 and will likely carry over into 2023. Sustainable tourism considers travel’s current and future economic, social and environmental impact. Research suggests that 80% of customers want to stay in sustainable accommodations in 2023.
Marketers must create better experiences
According to Invoca, 63% of customers have complained that they are put on hold whenever they call for bookings. We found that 61% of customers have hung up after being placed on hold for a long time. There are many reasons customers might not connect with travel professionals – fortunately, that is not the case with Technomine Travel Solutions.
We have a team of approximately 50 permanent staff members and floating staff to fill in for holidays and our shared services. We work around the clock to ensure your customers are never stuck at any time. In addition, we have a qualified team of travel professionals who can help your customers complete pending tasks by working out of hours.
Contact us today if you are interested in knowing more about Technomine Travel Solutions and our services
Creating the future now!
2023 is all about a new beginning. Customers look forward to better customer service. While this is positive news, we understand that it can be challenging for travel professionals to meet the burgeoning needs of eager travellers. At Technomine Travel Solutions, we are prepared to support travel operators with 24*7 support and consultation on recruiting qualified staff. Some of our services include cost-effective solutions, out-of-hours work, and improved staffing.
Not only that, we help our customers streamline their business processes on a short- or long-term basis by supplying bespoke staff who work exclusively for them to carry out the unsung-hero tasks of admin, finance, IT, and OOH, among others. Learn more about our services here.
Reach out to us at chris@technominetravelsolutions.co.uk if you want to learn more about how you can use our support services to grow your travel business.