Over the past few years, the UK travel industry has transformed in many ways. With the continuous competition in the hospitality industry, it is now time to think of reorganising our operational processes. Technomine Travel Solutions (TTS) partners with travel professionals to embrace and work through any challenges they may face in their daily business proceedings.
In the previous blog, we have discussed how travel professionals can help plan better holidays. Travel professionals can offer memorable experiences to their clients using a personal approach with the help of a service partner like Technomine Travel Solutions.
As a family-owned business, we are personally invested in each of our clients’ success.
Therefore, we work with great personal responsibility to support our clients through the highs and lows of their business journey. In this blog, we will walk you through how Technomine Travel Solutions offers safe and secure travel planning with a human touch. We will talk about how our values drive our dealings with travel professionals.
Be it renting a villa, managing travel booking, providing 24*7 customer support or adjusting last-minute travel changes - travel professionals can rely on Technomine Travel Solutions to offer attentive support round-the-clock.
Technomine Travel Solutions offers offshore, administrative, out-of-hours services to travel professionals. With a personalised offshore team working round-the-clock, travel professionals can get their work done even after the last employee has logged out for the day.
Offshore agents can support travel professionals with tasks related to sales, administration, customer service, technical support, online chat support, web and app development, booking processing, integrated payment gateways and customer data collection.
Essentially, you take care of those who love to travel, and we take care of you.
While travel professionals are busy taking care of clients’ needs, we train our people to support them with every administrative need. Travel professionals can access talented remote agents working round-the-clock to support their business needs. Technomine Travel Solutions agents are trained with in-depth knowledge of sales & technical support. Once you onboard us, your clients never have to wait long hours to get their queries resolved. So, your services always come across as prompt and impeccable.
With a 24/7 on-call customer desk to deal with any emergency issues, you can let go of worrying about every client that is on a holiday right now.
Remember that travellers look for professionals with a strategic mindset and problem-solving skills to help support them as they travel. To help you plan a smooth journey, we offer the following services to our travel professionals
There might be a situation where a person travelling faces a problem in the middle of the night. What if there are no expert professionals available to solve the problem at that time? With Technomine Travel Solutions, you do not have to worry about your clients struggling with last-minute changes. There is always someone available to help them resolve any unexpected developments. Learn about our 24*7 availability here.
Let me illustrate the power of round-the-clock coverage with an example. Suppose your clients are arriving at Heathrow airport at 2300 hrs. As soon as the client lands, they get a notification that their hotel reservation has been cancelled. All of your agents have logged out for the day. Meanwhile, your client is super anxious. Now, what?
A remote travel desk can serve as the perfect backup plan to help them accommodate these clients - even in the middle of the night. With a remote travel team on board, you can do about your day or night, while the remote team is notified about the issue, they pacify the customer on your behalf - and ultimately offer them alternative options. All of this is done with utmost care towards your own business preferences and instructions.
We provide a dedicated in-house technical help desk for any technical queries you or your clients may have. Travel professionals can use our offshore services to provide quick resolutions to clients - and even follow up with potential clients to finally book them through.
We closely collaborate with on-ground travel professionals in your organisation to ensure a positive experience for your clients. Since at Technomine Travel Solutions we train our own staff based on your requirements, you always retain in-house expertise because the remote team functions as a critical part of your own company.
We help our clients complete ancillary tasks like scheduling, research, hiring and even accounting to help travel businesses streamline their business activities. We support our travel professionals with activities like HR advice, technical support, payroll & accounting, VAT filing and tax planning. In the past, we have seen clients start planning stable, yet rapid expansions a couple of months after they start working with the remote support team at our end. Streamlining day-to-day tasks by delegating to our offshore team can free up travel professionals to think strategically about their next steps in business.
With Technomine Travel Solutions, travel professionals can now focus on increasing business productivity while we help you streamline the activities, ensuring a smooth workflow.
The Technomine Group has over a decade and a half of experience working with top-tier global firms across various industries. This puts us at a unique advantage so we are always one step ahead of the market curve - especially when it comes to technology adoption. We have been offering remote support as the entire world shifted to a virtual interface.
Using this knowledge of leading technology, we support our travel professionals as they maintain a competitive edge in the market. We keep pace with the market so you can do the real impactful work of how that technology can best serve your travel business.
Technomine Travel Solutions is a value-oriented business with people at the very centre of our organisation. At every level of our company, our values dictate how we communicate with our travel professionals - and how we operate within the workplace and the world.
Technomine Travel Solutions personally connects with all the services driven by a sense of duty as a family-oriented business. This means we are highly committed to supporting you through different stages of growth.
Even in difficult times, we believe integrity is paramount. Our systems are designed to ensure the safety and accountability of all. While your team works round-the-clock, completing your pending activities gives a quick head start the next day - we help create an environment of accountability to help them along the way.
We only hire the best - all of our team are multilingual, highly-skilled, graduate degree level agents with a great disposition and customer service ethos. While you can hire our staff at a lower cost, you never have to compromise on the quality of travel personnel we hire.
We have over ten years of skills, knowledge and experience to support you and your teams by offering flexible, cost-effective solutions for every business. As a global firm that handles travel help desks for clients across various industries and countries, we like to think that we bring a globally-informed approach to our work. This is why we believe that Technomine Travel Solutions offers something far beyond help with bookings as we work round-the-clock with in-house expertise.
Our support model creates a scalable, efficient and highly personal ecosystem. We believe that human connection and synergy are essential. While we are capable of scaling to a massive level, we will always value personal touch - as demonstrated by our long-lasting relationships with top UK organisations in healthcare, security, travel and recruitment.
Our team upholds high standards of professional ethics at all times. Our regular in-house training emphasises responsibility, excellence, and accountability. Regardless of business size and scope, a lot has been said about the cost-effectiveness of offshore teams. We have a strong focus on ensuring that your offshore team has both the technology and training to handle any challenges they may face on the job handling your travelling work.
Our team works earnestly by freely contributing their hard work. We set high standards for service delivery and seize every opportunity to improve. Where other providers may cap off their services based on the scope of work, we believe in going the extra mile to deliver exceptional value.
With Technomine Travel Solutions, you do not have to worry about your clients’ last-minute travel changes, flights and hotel bookings. With us, travel professionals will always be ahead of the work making it easy for you to relax while we take care of the minor details. From flight bookings to travel guidelines, from government updates to hotel accommodation, our agents take a personal interest in each of your client queries.
As a market leader in offshore services, Technomine Travel Solutions offers quality staffing and support services for the travel industry at a reasonable cost. The travel industry is changing, and we are ready to assist forward-thinking businesses looking for unique solutions.
With Technomine Travel Solutions, our time zone difference is an advantage - not a barrier. Working in a different time zone allows us to complete the pending tasks after your employees log off, giving you a head start for the next day. Services like HR support, IT & technical support, and 24*7 customer services ensure that your clients are not stuck anywhere while they are travelling. As a result, travel professionals can work faster, take on more clients and become leaders in the travel industry.
That's all for this month. Get all your comprehensive travel administration needs on one simple interface. Visit our website to set up a quick demo call.
Technomine Travel Solutions are here to help and grow your business in these unprecedented times. We can support your business continuity, improve efficiency, reduce overheads and make your business more agile for the challenges ahead.
Technomine Travel Solutions are here to help and grow your business in these unprecedented times. We can support your business continuity, improve efficiency, reduce overheads and make your business more agile for the challenges ahead.
